RETURN POLICY
Last updated December 07, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
If the product is not to your liking, not the right size, or is faulty, we are very sorry, of course you can return it.
Fortunately we can accept your item in many locations around the world, so please email refund@carelline.com and we will discuss which one is closest to you to ensure the lowest possible shipping fee. All you have to do is place the item securely in its original packaging and include your proof of purchase
You have a maximum of 14 days after receipt of the parcel to send it back.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
support@carelline.com